FAQ’s

The first step is to speak with one of our friendly admissions coordinators who will answer your questions and help you to begin the process. You will be asked to fill out an online medical history form so we may evaluate your case and determine if you are a candidate, and also to indicate which of our programs is the most suitable for your case.

With certain health conditions, a second step consists of a medical phone consultation with one of our treating doctors who will explain possible treatment options with you and evaluate your condition for admission. Other steps may also be necessary before you receive final approval for admission. Once you are approved, your admissions coordinator will assist you in booking your reservation.

Admissions will request a minimum $500 USD deposit with a credit card when you make your reservation. Some people prefer to put down 50% or even all of the cost of their program so they don’t have to worry about it later. The $500 deposit is not refundable, but is fully transferable to another date or person.

Complete payment is required 30 days before arrival. Or, if you are making your reservation less than 30 days in advance, full payment is due when you make your reservation.

Sanoviv is located just South of Rosarito Beach, Baja California, Mexico, approximately a 60-minutes drive from the San Diego International Airport in California, USA.

Yes. Medical patients are allowed (and encouraged) to have one companion. The companion fee is only $100 USD per day. Companions share the room with the patient (a separate bed for the companion is available). Meals and clothing are included and companions have access to the pools, sauna and all of the regular classes we have available at Sanoviv. We do not permit companions for guests who are on a healthy retreat, education, or other non-medical program. In these instances, friends and family are welcome to join the retreat at the regular program price, based on availability.

Sanoviv does not directly deal with insurance companies because most insurance companies will not accept direct billing from facilities outside their home country. However, many companies will reimburse for international medical services. The only way to know for sure is to contact your insurance company and read your insurance agreement. If you have health insurance, please check with your insurance company to see if they pay for treatments in Mexico. If they agree to pay for the services, you will pay for your Sanoviv treatments in advance, then after you are discharged from Sanoviv, submit the bill to your insurance company for reimbursement. Please request the appropriate forms from our accounting department at the conclusion of your Sanoviv stay.

Most people submit these claims on their own. Others use a 3rd party medical billing company to assist with this process. Medical billing companies will often prepare your records, add medical coding for your home country, and file the claim to your insurance company. They follow up with your insurance company to track the claim and respond to inquiries. Most of these companies charge a percentage of your reimbursement. We don’t recommend or endorse specific companies. They can be found by typing “insurance billing agency” into any search engine. Please do your own research to make sure you are dealing with a reputable company.

For guests from the USA, here is a sample company that some Sanoviv guests have successfully used in the past:

• AMERICAN MEDICAL HEALTH ALLIANCE (AMHA)
• Toll-Free: (800) 221-0817
• Contact Person: Alex Lopera
• Website: www.amhabilling.com
• Email: alex@amhabilling.com
• If you have private insurance and have paid out-of-pocket for your medical expenses at Sanoviv Medical Institute, American Medical Health Alliance can potentially help you obtain a reimbursement for some of your treatments. Since 2007 AMHA has worked with patients who have Lyme disease, cancer, or other ailments, who did not even think their insurance could be an option. Keep in mind every insurance company is different and there are no guarantees of a successful insurance payment. Each insurance company sells many different policies and each policy will have a different benefit structure. That said, we have successfully collected thousands of dollars for Sanoviv patients. For a FREE evaluation of your insurance and to discuss how the process works contact AMHA directly at 1-800-221-0817.

The minimum age required to be a patient or guest at Sanoviv is 16.

Sanoviv guests and their companions are required to stay on site for their entire visit to enjoy the many amenities that are offered.